Billing & Refund Policy
Invoicing, payment methods, cancellations and refunds for our freight services.
1. Scope
This Billing & Refund Policy explains how PLUMB TIRED LLC ("we", "us" or "our") invoices and handles payment for freight, trucking and logistics services booked through frontterritorycontract.co or directly with our team. Because freight transportation is a service (not a retail product), refund terms for services differ from those for goods.
2. Invoicing & Payment
- Invoices are issued upon completion of a shipment, or as otherwise agreed in the rate confirmation or service agreement.
- Payment is due in accordance with the payment terms on the invoice (typically Net 15 or Net 30 for approved accounts, or due at booking for prepaid shipments).
- Invoices not paid by the due date may be subject to late fees and collection activity, and future services may be suspended until the account is current.
3. Accepted Payment Methods
We accept ACH/wire transfers and major credit cards. Approved business accounts may be offered net-30 terms. Payment processing is handled securely; we do not store full card details on our systems.
4. Quotes & Final Invoices
A quote is an estimate based on the information provided at the time of request. The final invoice reflects actual services performed, including weight, distance, fuel surcharges and any accessorial services (such as detention, liftgate, inside delivery, or reconsignment) that were confirmed in writing. If charges differ from the original quote, our team will provide an itemized breakdown with the invoice.
5. Cancellations & Modifications
- Before dispatch: a shipment cancelled before a truck is assigned to the load may be eligible for a full refund of any pre-payment, unless a cancellation fee was agreed at booking.
- After dispatch: a shipment cancelled after equipment has been assigned or dispatched may incur a cancellation fee reflecting costs already incurred (e.g., deadhead, fuel, or driver time), which will be disclosed at cancellation.
- Modifications: changes to dates, locations or cargo after booking may result in additional charges, which will be confirmed before they are applied.
6. Refunds
Refunds are issued only for the following circumstances:
- Duplicate or erroneous payments.
- Overpayments identified on an invoice.
- Cancellations before dispatch, subject to Section 5 above.
Loss or damage to cargo is not addressed through refunds; it is governed by the claims process in our Shipping Policy.
Approved refunds are processed to the original payment method within 10 business days of approval. Credit card refunds may take additional time to appear depending on the card issuer.
7. Non-Refundable Charges
Charges for services already performed are non-refundable, including:
- Freight charges for completed transportation.
- Accessorial services performed (e.g., liftgate, detention, inside delivery).
- Third-party costs incurred on your behalf (e.g., permits, scales, lumper fees).
8. Billing Disputes
If you believe an invoice is incorrect, contact us in writing at ceviheye33@gmail.com within 15 days of the invoice date. We will review the invoice and respond within a reasonable time. Disputed amounts may be held until resolution, but undisputed portions remain due.
9. Chargebacks
We ask that billing questions be directed to our team before initiating a chargeback. Unjustified chargebacks may result in account suspension and, where applicable, collection of the disputed amount plus reasonable costs.
10. Contact Us
For questions about billing, refunds or this policy, contact us:
PLUMB TIRED LLC
12110 Lazy E Rd
Peyton, CO 80831-6770
United States
Email: ceviheye33@gmail.com